Shipping policy
Shipping origin
Orders are dispatched from Zhongshan, Guangdong, China.
Order processing
In-stock orders are normally processed within 2–4 business days, excluding weekends and public holidays. During product launches or peak periods, processing may take longer. You will receive a shipping confirmation email when your order has been dispatched.
Delivery destinations and estimated transit times
- United States and Canada: Tracked Standard 10–20 business days; Tracked Express 4–8 business days.
- Europe: Tracked Standard 8–18 business days; Tracked Express 5–10 business days.
- Australia: Tracked Standard 7–15 business days; Tracked Express 5–10 business days.
- Japan and South Korea: Tracked Standard 4–9 business days; Tracked Express 3–6 business days.
- Selected Southeast Asian countries: Tracked Standard 5–12 business days; Tracked Express 3–7 business days.
Delivery estimates begin after dispatch and are not guaranteed. Customs inspections, severe weather, local holidays, remote-area delivery and carrier disruption may cause delays.
Tracking
All international services offered at checkout include tracking. Tracking may take 2–5 business days after dispatch to show its first scan.
Customs, duties and taxes
International orders are shipped from China. For the United States and Canada, we use duties-paid shipping services whenever available, so customers should not normally be asked to pay import charges on delivery. If an order cannot be shipped duties-paid, we will contact the customer before dispatch. For other destinations, unless checkout explicitly states otherwise, the recipient is responsible for import duties, taxes and customs charges assessed by the destination country. We cannot declare an order at an incorrect value or mark a commercial order as a gift.
Address changes
Please check your address before placing the order. Contact us as soon as possible if a correction is needed. We can change an address only before the order is dispatched. Additional charges caused by an incorrect or incomplete address may be deducted from any refund.
Delayed, lost or damaged parcels
If tracking has not updated for 10 business days, or the order has not arrived after the estimated delivery window, contact us with your order number. We will open an investigation with the carrier. If the carrier confirms that the parcel is lost, we will offer a replacement or refund. For damaged items, contact us within 7 days of delivery and include clear photos of the item and packaging.
Delivered but not received
If tracking shows delivered but you cannot locate the parcel, check with household members, neighbours, the building reception and the local carrier. Contact us within 7 days of the delivery scan so we can assist with a carrier investigation.
Refused or undeliverable parcels
Parcels returned because of refusal, unpaid import charges, an incorrect address or repeated failed delivery attempts may be refunded after they return to us. Original shipping, return shipping, duties and carrier charges may be deducted from the refund.
Contact
For shipping assistance, contact us at miyeonily@gmail.com and include your order number.