Refund policy

Returns

We accept return requests made within 30 days after delivery.

To be eligible for a return, the item must be unworn, unused, unwashed and in its original condition, with all original tags and packaging. You will also need your order number or other proof of purchase.

To request a return, contact us at miyeonily@gmail.com before sending anything back. If the return is approved, we will provide the return destination and instructions by email.

Do not send a return to the address printed on the parcel or shipping label unless we specifically authorize it. That address may belong to a carrier or fulfilment facility and might not be able to accept returns. Items returned without authorization may not be accepted.

Return shipping costs

For change-of-mind, size or preference returns, the customer is responsible for return shipping, tracking, customs charges and any other return-related costs, unless applicable law requires otherwise. Original shipping charges are non-refundable unless the item was defective, damaged or incorrect, or applicable law requires otherwise.

We do not normally provide prepaid labels for international change-of-mind returns. We recommend using a tracked service and keeping the shipping receipt until the return is completed.

Damaged, defective or incorrect items

Please inspect your order after delivery. If an item is damaged, defective or different from what you ordered, contact us as soon as possible and preferably within 7 days of delivery. Include your order number and clear photos of the item, packaging and shipping label.

After reviewing the claim, we may offer a replacement, partial refund or full refund. If we require a confirmed defective, damaged or incorrect item to be returned, we will provide instructions and cover reasonable return shipping costs as required by applicable law.

Refund without return

For certain low-value, damaged, defective or incorrect items, international return shipping may cost more than the item itself. In these cases, we may offer a refund, partial refund or replacement without requiring the item to be returned. This is decided case by case and does not limit any rights available to you under applicable consumer law.

Non-returnable items

We cannot accept items that have been worn, washed, altered, damaged after delivery or returned without their original tags. We also cannot accept gift cards or products that were made or personalized specifically for the customer, except where the item is defective or applicable law provides otherwise.

Exchanges

We do not offer direct international exchanges. The quickest option is to request a return and, once approved, place a new order for the preferred item or size.

European Union and United Kingdom cancellation rights

If your order is covered by European Union or United Kingdom distance-selling rules, you may have the right to cancel your purchase within 14 days after receiving the goods without giving a reason. Please notify us at miyeonily@gmail.com within the applicable cancellation period.

After notifying us, you must return the goods within the period required by applicable law. Unless the item is defective or we agree otherwise, you are responsible for the direct cost of return shipping. The item should be handled only as necessary to inspect its nature, characteristics and function. We will process any required refund within the legally applicable timeframe and may wait until we receive the goods or evidence that they have been sent back, where permitted by law.

These cancellation rights and all other mandatory consumer rights are not affected by this policy.

Refunds

We will notify you after reviewing the returned item or approved claim. If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at miyeonily@gmail.com.

Contact

For return or refund assistance, email miyeonily@gmail.com and include your order number.